How to Complete an Indonesian Helper Passport Renewal in Singapore
It’s common for households in Singapore to employ Indonesian domestic helpers, who make up
approximately 50% of the foreign domestic workforce. To ensure your helper can continue living and working in Singapore—along with the ability to travel freely—it’s essential to renew her passport on time. This process involves gathering the necessary documents and submitting
them to the Indonesian Embassy in Singapore. To help you navigate this smoothly, here’s a
step-by-step guide to renewing your Indonesian helper’s passport.
(Based solely on the Indonesian Embassy Singapore website)
1. Make an Online Appointment
You must book an appointment through the COOL system (Cashless Online Ontime LessContact):
🔗 https://kemlu.go.id/singapore/en/pages/imigrasi/1163/etc-menu
Choose “Layanan Imigrasi – Perpanjangan Paspor WNI” (Immigration Services – Indonesian Passport Renewal).
Priority is given to:
- Passports expiring in less than 6 months
- Lost or damaged passports
2. Required Documents
Prepare the following (bring originals + photocopies):
✅ Completed PERDIM‑11 application form
✅ Current passport (original + photocopy of bio page)
✅ Work permit or Singapore ID (original + copy)
✅ Employer’s NRIC copy (if applicable)
✅ 2 passport photos (white background, 3.5×4.5 cm) – optional, as photos may be taken on-site
⚠ No photocopy or stamp services at the embassy—prepare all documents beforehand.
3. Submission Timings
🕘 Submission hours: Monday–Thursday: 09:00 – 12:00
📍 Location:
Embassy of Indonesia in Singapore
7 Chatsworth Road, Singapore 249761
4. Payment (Official Fees)
💵 All payments are cash only at the embassy counter:
| Service Type | Fee |
|---|---|
|
Standard Renewal |
S$35 |
|
Express (Same Day) |
S$100 |
5. Collection of a New Passport
🕒 Collection timings:
- Monday–Thursday: 15:00 – 16:30
● Friday: 10:00 – 16:00
Let Human Dynamics Help You with Indonesian Helper Passport Renewal
At Human Dynamics, we understand that navigating embassy requirements can be time-consuming and stressful. That’s why we offer comprehensive support for Indonesian helper passport renewal, including:
- Booking embassy appointments
- Assisting with form completion
- Verifying required documents
- Ensuring compliance with embassy protocols
Let us help you streamline the process so your helper’s documents are renewed accurately and on time.
📞 Contact us today to learn more about our passport renewal assistance service.
Visit humandynamics.sg or call us for a consultation at +65 8075 4131 and make your next maid placement a seamless experience.
Frequently Asked Questions (FAQs) about Indonesian Helper Passport Renewal
1. How long does an Indonesian helper’s passport renewal take in Singapore?
Standard processing usually takes a few days, while same-day express service is available at a higher fee.
2. Can my Indonesian helper renew her passport without an agent?
Yes, she can. However, having an agency assist with the process reduces errors and saves time.
3. When should I start the Indonesian helper passport renewal process?
It’s best to start the renewal process at least 6 months before the passport expiry date. This ensures your helper can travel if needed and avoids complications with work permit renewals.
4. Can I renew my Indonesian helper’s passport online?
While the appointment must be booked online via the COOL system, the actual renewal must be done in person at the Indonesian Embassy in Singapore.
5. What is the PERDIM-11 form, and where can I get it?
The PERDIM-11 is the official Indonesian passport renewal application form. It can be downloaded from the embassy’s website or filled out at the embassy on the day of your appointment.
6. What happens if my helper’s passport expires before renewal?
An expired passport can affect your helper’s work permit status and ability to travel. It’s important to renew before expiry to avoid legal issues and potential fines.
7. Is it mandatory for the employer to be present during passport renewal?
No, the employer does not need to be present. However, a copy of the employer’s NRIC may be required as part of the documentation.
8. What should I do if my Indonesian helper loses her passport?
Report the loss immediately to the police and book an appointment for a replacement passport at the embassy. Additional documentation, such as a police report and identity verification, will be needed.
9. Can my helper go alone to the Indonesian Embassy?
Yes, your helper can attend the appointment independently if all documents are properly prepared. However, some employers prefer using a maid agency for guidance and convenience.
10. Are there any dress code requirements at the Indonesian Embassy?
Yes, the embassy advises modest and respectful attire. Applicants may be denied entry if they are inappropriately dressed (e.g., shorts, sleeveless tops, slippers).
11. What are the embassy’s operating days for passport renewal?
Passport renewal submissions are accepted Monday to Thursday from 9:00 AM to 12:00 PM. The embassy is closed on weekends and public holidays.
12. Does Human Dynamics offer assistance for Indonesian helper passport renewal?
Yes. Human Dynamics provides full support, from appointment booking to document verification and form completion, ensuring a stress-free renewal process for both employers and helpers.
